How can I pay?
If book the tour online, credit card, Stripe or Paypal. Payment will be processed at the end of the booking.
In case you will have to balace the payment in the office we accept Euro cash and major credit card including American Express.
WHAT IS YOUR CANCELLATION POLICY?
Shared Tours: 48 hours cancellation policy. It is not possible to modify or cancel the booking within 48h before the departure of the tour.
Private Tours:7 days cancellation policy. It is not possible to modify or cancel the booking within 7 days before the departure of the tour.
No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the excursion.
For more details visit Cancellation Policy.
WHAT IS YOUR RAIN POLICY? WHICH TOUR DOES THE RAIN POLICY APPLY?
Not all the tours have a cancellation policy. Please pay attention at the tour details.
HOW MANY PEOPLE ARE THERE ON A TOUR?
The tour could reach different size, it depends on the experience that you booked. Please check the details of the tour.
No minimum number required to start the excursion, unless specified.
IN WHICH DAYS IS THE TOUR AVAILABLE? AT WHAT TIME?
Unless otherwise stated, the tours are available every day and from April to September most of them twice a day.
Please, check the tour details to match you best time departures.
HOW LONG LAST THE TOUR?
Every tour has different duration. You will find it in the tour description.
WHAT ARE THE ACTIVITIES RECOMMENDED FOR CHILDREN?
Unless otherwise stated, most of our tours provide the services to fit your children in. Every limit of age is indicated in the details of each tour.
ARE THERE SENIOR S OR CHILDREN S DISCOUNTS?
Unless otherwise stated, excursions are free for children under the age of four; for children aged between four to twelve there is a 30% reduction. Show a document proving children’s age, upon request.